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Customer Service Representative - State Farm Agent Team Member

Full Time in Lakeland, TN

Are you looking to make a positive impact in other’s lives? Seek no further! William Ashworth is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We’re looking for a qualified professional to join his winning team for an opening within the Customer Relations Representative Position. He is seeking an energetic professional interested in helping his business grow, through value-based conversations and remarkable customer experience.
What do we offer? William Ashworth encourages each team member to bring their authentic skills and insights to work each day. We offer a variety of benefits to support our team, including
  • Simple IRA
  • Salary & Commission/Bonus
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Valuable Work Experience
  • Licensing Reimbursement (After 3 Months)
  • Growth Potential & Opportunity for Advancement within my Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Responsibilities Each position covers a wide array of roles and responsibilities intended to develop your skillset and ensure your success at our agency. Throughout our application process, you will also have the opportunity to learn what a day in the life at our agency would look like.
  • Use customer-focused, needs-based review process to educate customers about insurance options.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Maintain and strong work ethic with a total commitment to integrity and success each and every day.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Compensation $35,000-$45,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
Hours Monday-Friday 9:00 AM – 5:00 PM located in Lakeland, TN
Requirements Having previous insurance experience is not required to apply for this position. We are looking for candidates that are enthusiastic and engaged to develop their skills and knowledge and are eager about role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Dedication to Customer Service.
  • Detail-Oriented Mindset
  • Ability to Work in a Team Environment
  • Ability to Effectively Relate to Customers
  • Proactive Problem Solving
  • Excellent Communication Skills – Written, Verbal, and Auditory
  • Self-Motivation
  • Ability to Make Presentations to Potential Customers
  • Achievements in Mutually Agreed Upon Marketing Goals
  • Experience in Marketing
  • Property & Casualty License (must be able to obtain)
  • Life & Health License (must be able to obtain)
How we elevate YOUR skills By joining the team at William Ashworth’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. William Ashworth’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.
About William Ashworth’s Agency We are located in Lakeland, TN where we have served Lakeland and the surrounding communities for the past 11 years. We love what we do and would like to help you in any way we can. We take the approach of getting to know our clients on a personal level first so that we understand what is important to them. This allows us to help find the right coverage and products that are the right fit!
Awards and community involvement include Chairman Circle, SVP Club, Ambassador Club, Bronze Tablet Award, State Farm ADP Graduate, Member of the Lakeland Area Chamber of Commerce, Member of the Arlington Chamber of Commerce. We were also awarded the Business Partner of the Year Award and Person of the Year Award in 2021 by the Lakeland Area Chamber of Commerce.
Community Recognition Here’s what our community has to say about working with our agency -
  • “State Farm is really and truly like a Good Neighbor as they state on their commercials. Lori Cody has been that Good Neighbor for us. She is like calling 911 for us!!! No matter the time of day, even on weekends, she is there to help us with navigating through insurance policies for Whole Life and Auto Insurance. We really appreciate you Lori!!!”
  • “We have been with William Ashworth’s office for almost 10 years. We have had nothing but amazing service and they have taken such good care of our family.”
  • “They were very helpful. I called to get some quotes and spoke with Oscar. I had all my questions answered and got a better understanding about insurance. I will be recommending them.”

If you are motivated to succeed and can see yourself in this role, please complete our application. We guarantee to connect with you within 48 hours on the next steps of the interview process.

Compensation $35,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none